Frequently Asked Questions
Everything you need to know about your self-portrait experience.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be unworn, in original condition, and with all designer tags still attached.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by destination.
How do I find my correct size?
Self-portrait items generally run true to size, but we recommend checking the specific 'Size Guide' on each product page for detailed measurements and fit notes.
Will I have to pay international duties and taxes?
For customers in the UK, US, and EU, duties and taxes are included in the final price. For other regions, duties may be applied by your local customs office upon arrival.
Can I modify or cancel my order after it has been placed?
Once an order is placed, we move quickly to process it. Please contact our customer service team within one hour of placement to request any changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.